Privacy Policy

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Privacy Policy

Last updated: 18th March 2026

1. Who We Are

The Kiln Collection Ltd  (“we”, “us”, “our”) is an art studio based in the United Kingdom offering art and craft workshops, newsletters, and the sale of artwork online. 

Company Details: Company number 17004345. Registered Office Address is 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, HA4 7AE. Our trading address is New Barn, 6 Downs Court, Yalding Hill, Yalding, Kent. ME18 6AL.

2. What Information We Collect

We may collect and process the following data:

• Personal details: name, email address, phone number
• Payment information: billing and shipping address and transaction details (processed securely via third-party providers)
• Workshop bookings: preferences, attendance records, health declarations
• Website usage data: IP address, browser type, pages visited (via cookies)
• Marketing preferences: newsletter subscriptions and communication choices

3. How We Use Your Information

We use your data to:

• Process orders and workshop bookings (Xero, GoDaddy, Square)
• Communicate with you about bookings, orders, or enquiries
• Send newsletters and marketing (only if you opt in)
• Improve our website, services, and customer experience
• Meet legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on:

• Contract: to fulfil orders and bookings
• Consent: for marketing emails and newsletters
• Legitimate interests: to improve services and prevent fraud
• Legal obligation: for financial and tax records

5. Sharing Your Information

We do not sell your data. We may share it with:

• Payment processors (e.g. Stripe, Apple Pay, Google Pay)
• Email marketing providers (e.g. GoDaddy)
• Website hosting and analytics services

All third parties are required to protect your data.

6. Data Retention

We only keep your data as long as necessary:

• Order and financial records: up to 6 years (for legal compliance)
• Marketing data: until you unsubscribe
• Workshop records: as needed for business purposes

7. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to processing
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

8. Cookies

Our website uses cookies to:

• Improve functionality
• Analyse traffic
• Personalise your experience

You can manage cookie preferences through your browser settings.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data.

10. Contact Us

If you have questions about this policy or your data, contact:

The Kiln Collection
Email: studio@thekilncollection.co.uk
Address: The Kiln Collection Ltd, New Barn, 6 Downs Court, Yalding Hill, Yalding, Kent. ME18 6AL